If you have an issue with your order, contact Bella’s Beautiful Gifts directly within 30 days of product delivery and provide a detailed description of your issue, accompanied by relevant photo or video evidence that support your case. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

After investigation, we will determine if you are eligible to receive a replacement at no cost to you. Some issues do not qualify for replacement, they are outlined below.

1. Bella’s Beautiful Gifts does not hold any inventory and does not perform any of the printing itself. Other than issues caused by technical error, we are not responsible for the quality and outcome of Produced Orders. The quality of the production is dependent on the selected Provider. Each Provider has their own tools and procedures and Users are expected to perform their own research when selecting a Provider, as well as submitting Content that is of suitable print quality. However, if your order has issues, steps for resolution are outlined below.
2. Bella’s Beautiful Gifts’s Merchant Support team handles all conflict resolution on behalf of our Providers. Users agree to contact Bella’s Beautiful Gifts Merchant Support for all conflict resolution. If the Produced Order does not meet User or Customer expectations, Users must first contact Bella’s Beautiful Gifts Merchant Support within 30 days of product delivery and will not contact the Print Providers. In order to best resolve the matter, the User should provide all relevant materials for Bella’s Beautiful Gifts to investigate the issue, including a description of the Produced Order, the issue, and quantity of Products affected. If a User contacts the Provider directly, the User risks account suspension at Bella’s Beautiful Gifts’s sole discretion
3. Products are unique and produced to order, therefore, they are non-refundable. Once an Order has been sent to production it is sent to the Provider and the User can no longer edit the details of the Order or cancel it. If the shipment details are incorrect, or the Customer ordered the wrong size or color, Bella’s Beautiful Gifts is not responsible and will not offer replacements or refunds. The User is responsible for relaying the correct information from the User’s Customers. Users may adjust the settings for when an Order is sent to production.
4. Orders for products with recently updated artwork go through a Bella’s Beautiful Gifts Quality Control process that checks for low-resolution imagery or any other design related issues. If an issue is discovered, Bella’s Beautiful Gifts will send merchants an email explaining the issue and any possible product quality repercussions. If You choose to proceed with the order, or if Bella’s Beautiful Gifts does not receive a response within 7 days of the email notification, the order will be submitted and You will not be eligible for any replacements or refunds for this order. Orders that don’t meet other criteria of Bella’s Beautiful Gifts’s Terms of Service will be cancelled, and charges refunded.
5. The Production times listed on the Website are estimated average times and are in no way guaranteed. If Your Order seems to be taking an unusually long time to be produced or delivered, please contact Bella’s Beautiful Gifts’s Merchant Support team. If the Produced Order is lost during Shipment, Bella’s Beautiful Gifts will investigate and may provide replacements when appropriate.
6. After investigating Your issue, if Bella’s Beautiful Gifts’s Merchant Support team determines that your Product is faulty, Your Orders will be submitted for either reprint or replacement. Refunds are only provided if a subsequent reprint or replacement is also found to be faulty by our Merchant Support team. Refunds will be issued in the form of credits to Your Bella’s Beautiful Gifts balance.
7. Bella’s Beautiful Gifts does not give refunds for orders that have been shipped without tracking until they are verified to be lost.
8. If an order is returned to Bella’s Beautiful Gifts due to an incorrect address, the User will be contacted by Bella’s Beautiful Gifts Merchant Support to arrange a reshipment. The User will be liable for the reshipment costs once an updated address is provided and confirmed. Otherwise, packages will be donated after one week if Bella’s Beautiful Gifts Merchant Support is not provided with a valid address for the reshipment. Reshipment costs include the original shipping cost of the product and a service fee of $4. The service fee covers any Charge On Delivery (C.O.D) fees that we get charged by the fulfillment operator and handling fees.
9. If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), merchants should contact Bella’s Beautiful Gifts Merchant Support within 1 week in order to be eligible for a reprint/refund.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to the address provided when you register your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us for questions related to refunds and returns.